Orders & Products
Q: Will the product be shipped exactly as shown?
A: Yes, all items are shipped exactly as pictured. Our product photos are taken under professional lighting to accurately represent each piece. Please note that slight color variations may occur due to different screen settings.
Q: What materials are used in your jewelry?
A: Each product listing includes detailed material information. We use high-quality materials selected for durability and aesthetics. If you have specific material questions, feel free to contact us.
Q: Do you offer custom or personalized jewelry?
A: Please contact us directly to inquire about customization options.
Shipping
Q: How long does shipping take?
A: Shipping times vary by destination. Standard international shipping typically takes 7–9 business days. You will receive a tracking number once your order is dispatched.
Q: Do you ship worldwide?
A: Yes, we ship internationally. Shipping costs and delivery times are calculated at checkout based on your location.
Returns & Refunds
Q: What is your return policy?
A: We accept returns within 30 days of delivery for items in their original, unworn condition. Please contact us to initiate a return.
Q: What if my item arrives damaged?
A: If your order arrives damaged, please contact us within 48 hours with photos of the item and packaging. We will arrange a replacement or refund promptly.
Payments
Q: What payment methods do you accept?
A: We accept major credit cards, PayPal, and other secure payment options available at checkout.
Q: Is my payment information secure?
A: Absolutely. All transactions are processed through Shopify's secure payment system with SSL encryption.