Contact Mineralyra
Ask about an item, option, fit, delivery or an existing order. Include your order number when your question concerns a purchase.
Contact Mineralyra for help with jewellery materials, sizing, an existing order, delivery or returns. Email support@mineralyra.com or message us on WhatsApp: +44 7518 719074.
What to include in your message
- Before ordering: send the product link and your question about materials, measurements or fit.
- Order or delivery help: include your order number and, if available, the tracking number.
- Damaged or incorrect item: include your order number and clear photographs of the item, packaging and shipping label.
- Return request: contact us before sending anything back so we can confirm eligibility and provide instructions and a local return address for UK and US customers.
We will respond as soon as reasonably possible. Do not send passwords, verification codes or full payment-card details.
Find an answer before you contact us
- Find your tracking link or get help with a delayed parcel
- Check processing times, delivery estimates and shipping charges
- Check return eligibility, exclusions and return postage
- Measure your wrist and compare finished bracelet lengths
- Clean and store gemstone and pearl jewellery
- Read jewellery, delivery and returns FAQs
Company information
Mineralyra is operated by LUNAVERA GROUP LTD, registered in England and Wales under company number 17426445.
Registered office: Office 15771, Initial Business Centre, Unit 7, Wilson Business Park, Monsall Road, Manchester, M40 8WN, United Kingdom.
This is not a returns address. Contact us for a local return address in the United Kingdom or United States and return instructions before sending an item back.
Learn about Mineralyra and its founder or read our brand facts and editorial standards.