Contact Us
Questions about a product, delivery, an order or a return? Complete the form below and our customer care team will help.
Questions about a product, delivery, an order or a return? Mineralyra customer care is here to help.
Contact Customer Care
Email: support@mineralyra.com
Customer care telephone (UK country code): +44 7518 719074
Mineralyra is based in Hong Kong SAR. The customer-care telephone uses a United Kingdom country code; the business correspondence address is shown below.
For an existing order, include your order number. For a damaged or incorrect delivery, include clear photographs of the item and packaging.
Quick Help
- Track Your Order
- Shipping & Delivery
- Returns & Refunds
- Jewelry Care Guide
- Frequently Asked Questions
Business Correspondence Address
Mineralyra
552 Tai Chung Kiu Road
Sha Tin Wai, New Territories
Hong Kong SAR
Worldwide Shipping
Tracked worldwide shipping is available to supported destinations. Available services, rates and delivery estimates are shown at checkout.
Returns
Contact support@mineralyra.com before sending a return. We will confirm eligibility and provide the correct return address and instructions. Unauthorized returns may not be accepted.
We aim to respond as soon as reasonably possible. Do not send passwords, verification codes or complete payment-card details by email.
Contact details reviewed 19 August 2026.