Returns & Refunds

We offer a 30-day return policy. You may request a return within 30 days of receiving your order.

Return eligibility

To be eligible, the item must be unworn, unused and in the condition in which it was received, with all tags attached and in its original packaging. A receipt or other proof of purchase is required.

To request a return, email support@mineralyra.com before sending anything. Include your order number and the reason for the return. We will provide the return address and instructions after reviewing your request. Items sent without prior authorization may not be accepted.

Return postage and labels

We do not automatically provide prepaid return shipping labels for change-of-mind returns. Unless we confirm otherwise in writing, the customer is responsible for return postage and for using a tracked shipping service.

If an item is defective, damaged or incorrect, contact us as soon as possible. For visible damage, please contact us within 48 hours of delivery where possible and include your order number plus clear photographs of the item, packaging and shipping label. This request does not limit your statutory rights. Once the issue is confirmed, Mineralyra will offer a replacement at no extra cost or a refund, according to availability and your preference. We will cover reasonable return shipping costs when a return is required because of confirmed transit damage or our error.

Original shipping charges are non-refundable unless required by applicable law or the return results from our error. Import duties covered by Mineralyra are not deducted from an approved product refund.

If a parcel appears lost in transit or tracking shows delivered but it cannot be found, follow the steps on Track Your Order and contact us with your order number. When loss in transit is confirmed, we will offer a replacement at no extra cost or a refund, according to availability and your preference.

Exceptions and non-returnable items

Custom-made, personalized and special-order products cannot be returned unless faulty. For hygiene reasons, worn earrings and pierced jewelry cannot be returned. Gift cards cannot be returned. Sale items are final sale unless faulty or applicable law requires otherwise.

Exchanges

The quickest way to receive a replacement is to return the original item following the process above and place a new order after the return is accepted.

European Union cooling-off rights

If an order is delivered to the European Union, mandatory consumer cancellation rights continue to apply. Nothing in this policy limits rights that cannot legally be excluded.

Refunds

We will notify you after receiving and inspecting the return. If approved, the refund will be issued to the original payment method within 10 business days. Banks and card providers may require additional processing time.

If more than 7 business days have passed since we confirmed that a refund was issued, contact support@mineralyra.com.

Policy reviewed 19 August 2026. For return eligibility or order-specific help, email support@mineralyra.com before sending an item.