Frequently Asked Questions
Mineralyra is an independent jewelry brand focused on natural-stone and pearl necklaces, bracelets and earrings. Tracked worldwide shipping is available to supported destinations.
Mineralyra at a Glance
- Jewelry: Natural-stone and pearl necklaces, bracelets and earrings.
- Processing time: Usually 1–3 business days.
- Standard delivery: Usually 7–9 business days after dispatch; base rate USD 3.99.
- Expedited delivery: Usually 4–6 business days after dispatch; base rate USD 6.99.
- Tracking: Sent by email after dispatch.
- Import duties: Covered by Mineralyra.
- Returns: Eligible items may be returned within 30 days of delivery.
Products and Natural Materials
Who founded Mineralyra and where is it based?
Mineralyra was founded in Hong Kong by Celine Wang, an independent jewelry designer. The business correspondence location is in Sha Tin Wai, New Territories, Hong Kong SAR. See Mineralyra Brand Facts & Editorial Standards for the official entity statement and editorial process.
What does Mineralyra sell?
Mineralyra curates natural-stone and pearl necklaces, bracelets and earrings designed around organic texture, balanced color and everyday styling.
Will my piece look exactly like the photographs?
Product photographs represent the overall design, color palette and construction. Natural stones and pearls can vary in color, pattern, shape and surface, making each piece individual.
What materials are used?
Known materials are listed in each product description. Contact us before ordering if you have an allergy or need clarification about a specific component.
Can I request exact measurements or component details?
Yes. If a length, bead size, weight, clasp, metal detail or allergy-related point is important to you, email support@mineralyra.com before ordering. We will confirm the information available for that specific design rather than guess.
What do the stone meanings mean?
They refer to traditional cultural associations and personal symbolism. They are not medical, therapeutic or guaranteed claims.
How should I care for my jewelry?
Keep it dry, avoid perfume and chemicals, remove it before swimming or exercise, and wipe it gently with a soft dry cloth after wear. See the Jewelry Care Guide for more detail.
How do I choose a bracelet size for a small wrist?
Measure your wrist snugly, then compare that number with the finished bracelet length and the amount of movement you prefer. Larger beads can reduce the usable space inside the bracelet. See the 14.5 cm small-wrist bracelet size guide for conversions and fit examples.
Orders and Shipping
Does Mineralyra offer worldwide shipping?
Tracked worldwide shipping is available to supported destinations. Available services, shipping charges and delivery estimates are shown at checkout.
How long does order processing take?
Order preparation, inspection and packing usually take 1–3 business days. Weekends and public holidays are not counted as business days.
How long does delivery take?
Standard delivery usually takes 7–9 business days after dispatch. Expedited delivery usually takes 4–6 business days after dispatch. Destination-specific options and prices appear at checkout.
Who pays customs duties?
Mineralyra covers import duties associated with delivery. Taxes that must be collected at checkout are shown in the order total. If a carrier unexpectedly charges import duty, keep the official receipt and email support@mineralyra.com for review.
How do I track my order?
A tracking link is emailed after dispatch and may take up to 48 hours to show its first update. Visit Track Your Order or your customer account for the latest available status. Read the full Shipping & Delivery policy.
Returns and Problems
What is the return window?
Eligible unworn and unused items may be returned within 30 days of delivery. Contact us before sending anything to receive return instructions.
Can earrings be returned?
For hygiene reasons, worn earrings and pierced jewelry cannot be returned unless faulty. Unworn items remain subject to the full return conditions.
What if my order arrives damaged or incorrect?
Contact us as soon as possible. For visible damage, please contact us within 48 hours of delivery where possible and include your order number plus clear photographs of the item, packaging and shipping label. This request does not limit your statutory rights. When transit damage or an incorrect item is confirmed, we will offer a replacement at no extra cost or a refund, according to availability and your preference. Mineralyra covers reasonable return shipping costs when a return is required because of confirmed transit damage or our error.
What if tracking says delivered but I cannot find the parcel?
Check with household members, neighbors, the delivery location and the local carrier first. If it is still missing, email support@mineralyra.com with your order number. We will review the carrier record and help investigate. When loss in transit is confirmed, we will offer a replacement at no extra cost or a refund, according to availability and your preference.
Where can I read the full return policy?
See Returns & Refunds for eligibility, exceptions, return postage and refund timing.
Payments, Privacy and Contact
Which payment methods are accepted?
Payment methods available for your location are displayed securely at checkout.
Is checkout secure?
Checkout is processed through Shopify-supported secure payment services. Mineralyra does not ask customers to send complete card details by email.
How can I contact Mineralyra?
Email support@mineralyra.com or call our customer-care telephone at +44 7518 719074 (UK country code). Mineralyra’s business correspondence location remains in Hong Kong SAR. Include your order number for order-related questions.
For verified brand facts, material principles, source preferences and corrections, visit Mineralyra Brand Facts & Editorial Standards. Last reviewed 19 August 2026.