Shipping & Delivery
Estimated arrival: 6–10 business days from order (1–2 preparation + 5–8 transit). Delays may occur. Base shipping: US$2.99. Final shipping discounts and applicable taxes are confirmed at checkout. Import duties are covered.
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Last updated: 6 October 2026
This policy explains how Mineralyra processes, ships and tracks orders and handles import duties and delivery issues. The shipping services, charges and estimated delivery times displayed at checkout for your destination form part of your order information.
1. SHIPPING DESTINATIONS
Mineralyra provides tracked delivery to the countries and regions currently supported at checkout.
Available destinations and services may change because of carrier availability, local regulations or other operational circumstances. If checkout does not accept an address, we are currently unable to deliver to that address.
2. ORDER PROCESSING
Orders are normally prepared, inspected and packed within 1–2 business days after payment is confirmed.
Weekends and public holidays are not counted as business days. Processing time is separate from the delivery time after dispatch.
3. SHIPPING METHODS, CHARGES AND ESTIMATED DELIVERY TIMES
Express Delivery:
Estimated 5–8 business days after dispatch, with a base shipping charge of USD 2.99.
We offer one shipping service to supported destinations. Any eligible shipping discount and the final charge are shown at checkout.
All delivery times are estimates and are not guaranteed. Customs clearance, local carrier delays, severe weather, public holidays and peak shopping periods may extend delivery times.
For UK consumers, unless we agree a later delivery date with you, we will deliver without undue delay and no later than 30 days after the contract is made. If we expect that we will be unable to do so, we will contact you.
4. TRACKING
A tracking link will be sent by email after your order has been dispatched.
It may take up to 48 hours for the carrier to display the first tracking update. You can also check the Track Your Order page or your Mineralyra customer account.
If tracking has not updated for several business days, contact us by email or WhatsApp and include your order number and tracking number.
5. DELIVERY ADDRESS
Please check the recipient’s name, delivery address, postcode and contact details carefully before placing your order.
If you need to correct an address, contact us as soon as possible. We cannot guarantee that an address can be changed or that a parcel can be intercepted after processing or dispatch has begun.
6. CUSTOMS, IMPORT DUTIES AND TAXES
Mineralyra covers import duties associated with delivery.
Taxes that must legally be collected at checkout will be shown in your order total. If a carrier or local authority unexpectedly requests payment of import duty, retain the official notice or receipt and send us your order number and supporting documents for review.
7. DELAYED, LOST, DAMAGED OR MISDELIVERED PARCELS
If tracking shows that a parcel has been delivered but you cannot locate it, first check with household members, neighbours, safe delivery locations and the local carrier.
Contact us as soon as possible if a parcel appears to be lost, arrives damaged or has been delivered incorrectly.
For visible transit damage, please provide the following within 48 hours of delivery where reasonably possible:
1. Your order number;
2. Photographs of the item;
3. Photographs of the packaging; and
4. Photographs of the shipping label.
This 48-hour notification request does not limit your statutory rights.
Except where applicable law provides otherwise, Mineralyra bears the risk of loss or damage until the goods are physically received by you or a person nominated by you.
When loss, transit damage or misdelivery is confirmed, we will offer either a replacement at no additional cost or a refund, subject to availability and your preference. If a return is required because of confirmed transit damage or our error, Mineralyra will cover reasonable return shipping costs.
8. FAILED DELIVERY, REFUSED PARCELS AND RETURNS TO SENDER
If a parcel is returned because of an incomplete address, failure to collect it, refusal of delivery or the carrier being unable to complete delivery, please contact us.
We will explain the available redelivery or refund options based on the condition of the parcel, carrier charges, applicable law and your preference.
9. RETURNS
Eligibility, exclusions, the return process and refund timing are explained in our Returns and Refunds Policy.
Do not send products to our registered office unless we have expressly instructed you to do so. Contact us before returning an item to obtain a local return address in the United Kingdom or United States and return instructions.
10. CONTACT US
Email: support@mineralyra.com
WhatsApp: +44 7518 719074
WhatsApp link: https://wa.me/447518719074
Please include your order number and relevant tracking information when contacting us about a delivery.
Nothing in this policy limits any mandatory rights you have under applicable consumer law.
Read returns and refunds or track your order.