Shipping & Delivery

Tracked worldwide shipping is available to supported destinations. Available shipping services, destination-specific costs and delivery estimates are shown at checkout.

Shipping Promise

  • Shipping availability: Tracked worldwide shipping is available to supported destinations.
  • Processing time: 1–3 business days for order preparation, inspection and packing.
  • Standard delivery: Typically 7–9 business days after dispatch. Base shipping rate: USD 3.99.
  • Expedited delivery: Typically 4–6 business days after dispatch. Base shipping rate: USD 6.99.
  • Tracking: A shipping confirmation email with a tracking link is sent after dispatch.
  • Duties and taxes: Mineralyra covers import duties associated with delivery. Customers are not responsible for import duties. Taxes that must be collected at checkout will be shown in the order total.

Delivery estimates are not guarantees. Customs clearance, local carrier delays, severe weather and peak shopping periods may extend delivery times. Rates may be converted into the currency shown for your market at checkout.

Order Processing

Orders are normally prepared within 1–3 business days after payment is confirmed. Each piece is inspected and packed before dispatch. Weekends and public holidays are not counted as business days.

Tracking

Tracking details are emailed after dispatch. Tracking may take up to 48 hours to show its first movement. You can also visit our Track Your Order page or your customer account. If tracking has not updated for several business days, contact support@mineralyra.com with your order number.

Customs, Duties & Taxes

Mineralyra covers import duties associated with delivery. Customers are not responsible for paying import duties. Taxes that must be collected at checkout will be shown in the order total. If a carrier or local authority unexpectedly asks you to pay import duty to receive the parcel, keep the official receipt and contact support@mineralyra.com with your order number so we can review and reimburse the eligible duty charge.

Address Changes

Contact us as soon as possible if your shipping address is incorrect. We cannot guarantee an address change after processing or dispatch has begun.

Lost or Damaged Parcel Promise

If a parcel appears lost in transit, arrives damaged, or is delivered incorrectly, contact us as soon as possible. For visible damage, please contact us within 48 hours of delivery where possible and include your order number plus clear photographs of the item, packaging and shipping label. This request does not limit your statutory rights.

Mineralyra will review the carrier record and the information provided. When loss or transit damage is confirmed, we will offer a replacement at no extra cost or a refund, according to availability and your preference. If a return is required because of confirmed transit damage or our error, Mineralyra will cover reasonable return shipping costs.

Please keep the parcel and all packaging until the review is complete. Do not return an item before receiving instructions from us.

Policy reviewed 19 August 2026. For destination-specific questions, email support@mineralyra.com before ordering.