Track Your Mineralyra Order
Use the tracking link in your dispatch email. The first carrier update can take up to 48 hours after dispatch.
Track your Mineralyra order using the link in your dispatch confirmation email. The first carrier update may take up to 48 hours after dispatch.
Find your tracking link
- Open the dispatch email for your order.
- Follow its tracking link for the carrier’s latest status.
- If the email is missing, check your spam folder or customer account.
Missing or delayed updates
If tracking has not changed for several business days, contact us with the order number and tracking number. If it says delivered but you have not received the parcel, check with household members, neighbours, safe delivery locations and the carrier.
Lost, damaged or incorrectly delivered parcels
Contact us promptly and keep the parcel and packaging until we advise you. For visible transit damage, provide photographs of the item, packaging and shipping label within 48 hours where reasonably possible. This request does not limit statutory rights.
Confirmed transit loss, damage and misdelivery are handled under our shipping policy. Do not return anything before receiving instructions.
Email support@mineralyra.com or contact us on WhatsApp: +44 7518 719074. For an order enquiry, include your order number.